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Frequently Asked Questions
Everything you need to know about switching with Utility Warehouse.
Yes. Utility Warehouse offers up to £400 towards early termination fees to help you switch.
No. We work hard to ensure a seamless switching process so we can guarantee there will be no disruption to your services.
No, you will not be charged for a smart meter. Upgrading is completely free.
You earn up to 10% cashback on everyday spending online and in-store. We add the total cashback amount as a credit directly to your UW bill.
No. UW guarantees no hidden fees or mid-contract price rises for broadband. We are a Which? Recommended Provider for Broadband.
No. Network marketing is completely legal in the UK and is based on selling tangible products/services. Illegal pyramid schemes focus primarily on recruitment.
When global conflicts or supply chain issues occur, wholesale energy costs typically rise. If you are on a standard variable tariff, your supplier may increase your rates. If you are on a fixed-rate tariff, your prices are protected from future energy price volatility until your contract ends.
Historically, yes. Geopolitical instability often drives up the cost of wholesale gas and electricity. To protect yourself from unexpected hikes, experts recommend utilizing tools like our AI bill scanner to audit your current rates, consolidating your bills, and locking into a fixed-rate tariff if competitive options are still available.
When wholesale energy prices become too unpredictable, energy suppliers pull their fixed tariffs because they cannot guarantee the rates long-term. If you find a competitive fixed tariff during a volatile market, it is often wise to secure it to ensure your household budget remains predictable and protected from surprise wholesale price hikes.